Frequently Asked Questions

SocialBee is an AI-powered customer support platform that helps businesses automate and streamline their customer communications. We connect your messaging channels (WhatsApp, Instagram, Messenger), ingest your product documentation, and use advanced AI to provide accurate, personalized responses to your customers 24/7.

Getting started with SocialBee is easy:

1. Create an account and set up your organization
2. Connect your messaging channels (WhatsApp, Instagram, or Messenger)
3. Upload your product documentation (PDFs, CSVs, etc.)
4. Configure your AI assistant's tone and instructions
5. Start handling customer conversations automatically

Yes! We offer a 14-day free trial with full access to all features. No credit card is required to start your trial. You can explore the platform, connect your channels, and see how SocialBee can transform your customer support before committing to a paid plan.

SocialBee currently supports:

• WhatsApp Business API - Connect your WhatsApp Business account
• Instagram Direct Messages - Handle Instagram DMs from your business profile
• Facebook Messenger - Manage Messenger conversations from your Facebook Page

We're constantly working to add support for more channels.

You can connect your channels through our secure OAuth flow. Navigate to the Channels section in your dashboard, select the platform you want to connect, and follow the authorization steps. The process is straightforward and typically takes less than 5 minutes per channel.

SocialBee uses Retrieval-Augmented Generation (RAG) technology. When you upload documents, we parse and convert them into searchable vector embeddings. When a customer asks a question, our AI searches your knowledge base for relevant information, then generates a natural, contextual response based on your actual product data and conversation history.

We support a wide variety of document formats:

• PDF - Product manuals, brochures, guides
• CSV/XLSX - Product catalogs, pricing sheets
• DOCX - Word documents, FAQs
• JSON - Structured data, API documentation
• TXT - Plain text files

Yes! You can customize how your AI assistant communicates by setting your brand voice, adding specific instructions, defining escalation rules, and configuring response guidelines. The AI adapts to match your company's tone while staying accurate to your product information.

Security is our top priority. We implement:

• End-to-end encryption for all data in transit (TLS 1.3)
• AES-256 encryption for data at rest
• Secure password hashing with bcrypt
• Regular security audits and penetration testing
• Isolated data storage per organization

Yes, SocialBee is designed with privacy regulations in mind. We provide tools to help you comply with GDPR and other data protection laws, including data export, deletion requests, and consent management. Your customer data is processed in accordance with our Privacy Policy and applicable laws.

SocialBee offers flexible pricing based on your usage needs. Plans are based on the number of conversations, connected channels, and features required. Contact our sales team for detailed pricing information and to find the plan that best fits your business.

Yes, you can cancel your subscription at any time from your account settings. When you cancel, you'll continue to have access until the end of your current billing period. We don't charge cancellation fees.

We offer multiple support channels:

• Email support at support@socialbee.chat
• In-app help center with guides and tutorials
• Priority support for enterprise customers

Our support team is available during business hours and typically responds within 24 hours.

We love hearing from our users! You can report bugs or suggest features by emailing support@socialbee.chat or using the feedback button in the app. We review all feedback and prioritize improvements based on user needs.